Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azool

About the role

As a CX Specialist - IC5, you will play a pivotal role in shaping the strategic landscape of customer experience within the CX Optimization team. You will spearhead initiatives that are critical to the CX Organization, leveraging advanced analytical capabilities and strategic insight to redefine excellence in customer experience.

Responsibilities

- Lead the conceptualization, planning, execution, and optimization of high‑impact CX initiatives. Develop strategies that enhance customer satisfaction and operational efficiency, aligned with organizational priorities.
- Implement advanced data methodologies to generate insights that drive strategic decisions and innovation.
- Guide the development and enhancement of content and knowledge management systems to improve Xpeer/Xtronaut efficiency and customer experience. Ensure content accessibility and relevance align with evolving customer expectations.




- Establish and oversee a robust framework for tracking performance metrics across CX operations. Use insights to continuously adapt and refine strategies to achieve and surpass service level targets.

Qualifications

- Degree in Business Administration, Engineering, Data Science, or a related field.
- Experience leading strategic, cross‑functional CX projects.
- Proficiency in big data technologies and advanced analytics.
- Strong leadership and communication skills, with the capability to influence strategic direction at the leadership level.

The position is based in Bogotá, Colombia.

Core Benefits

- Equity at Nubank
- Health insurance
- Vacations of 15 workdays
- Nu Language - Language learning program
- Parental leaves

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azool

📌 Customer Experience Specialist (Bogotá)
🏢 Nu Pagamentos
📍 Bogotá