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Why Join Coupa?

At Coupa, we are at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. We value collaboration, teamwork, transparency, openness, and a shared commitment to excellence. Our work has an integral, measurable impact on clients and the business.

The Impact of a Sr. Customer Value Manager at Coupa

We are seeking a Senior Customer Value Manager to lead a portfolio of customers across different industries and customer segments. In this role, you will be the primary customer‑facing advocate, responsible for developing and driving mutual success plans, engagement strategies, and frameworks for measurable impact. You will use a strong executive presence and a deep understanding of Source‑to‑Pay (or Business Spend Management) to advise customers on how to transform the way they manage BSM, creating immediate value and efficiency.

What You'll Do

- Establish yourself as a trusted advisor to the customer by bringing strategic direction and providing strong internal advocacy on behalf of customers.
- Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track, and evolve customer business objectives.
- Collaborate across the Coupa ecosystem to drive GRR and NRR, ensuring customers are achieving defined business outcomes, realizing value, and expanding their Coupa partnership.
- Develop customers into advocates by creating opportunities to showcase success via events,



webinars, case studies, and analyst references.
- Strengthen Coupa's market presence by fostering relationships that generate references, peer‑to‑peer influence, and NPS growth.
- Build tomorrow together by developing and sharing best practices, challenging the status quo, and providing feedback to ensure Customer Value Management continuously improves.

What You Will Bring to Coupa

- 4-6 years of customer or client management experience, either via SaaS software/solutions or consulting roles.
- 3-5 years of P2P and/or S2C domain expertise, or equivalent experience in delivering technology‑based solutions.
- Ability to collaborate naturally and incorporate big‑picture negotiation skills to drive mutual success.
- Perseverance in both challenging and recurring situations; an entrepreneurial mindset focused on outcome‑based problem solving.
- Solid organizational, interpersonal, and data analytics skills.
- Ability to develop and maintain customer and internal relationships and incorporate influencing strategies.
- Project management skills, including managing disparate, cross‑functional teams across internal, customer, and third‑party teams.




- Minimum bachelor’s degree required; master’s degree preferred.
- Flexibility to travel up to 20% of the time.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read Coupa's Privacy Policy and understand that Coupa receives and collects your application information for the purposes of managing its recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azor2

📌 Sr. Customer Value Manager - 11275 (Colombia)
🏢 Coupa
📍 Colombia