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What You'll Do

Your day-to-day responsibilities may include:

- 365 Administration: Manage user mailboxes, distribution lists, and shared mailboxes; implement and manage MFA for users to enhance security.
- Access Provisioning: Manage provision access for all company applications, ensuring users have appropriate permissions; maintain records of access levels and update them based on role changes or organizational requirements.
- Onboarding New Hires: Coordinate the onboarding process, ensuring all IT requirements are set up for new hires; configure and prepare new and existing PCs for deployment, ensuring all software and configurations meet company standards.
- Software Support: Install, update, and troubleshoot software applications as needed; ensure all software licenses are managed and compliant with company policies; provide support and training for end users on the effective use of software applications.
- Helpdesk Support Triage/Assignment: Triage incoming helpdesk tickets and assign them based on priority and expertise needed; monitor ticket queues and elevate issues as needed to ensure timely resolution; resolve Level 1 to Level 2 support tickets, ranging from basic troubleshooting to more complex IT issues; Escalate Level 2 problem tickets and Level 3 tickets as needed.

Qualifications

You're someone who wants to learn, grow, and contribute to building renewable infrastructure. Successful candidates typically bring:

- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1-3 years of experience in IT support or helpdesk roles.




- Familiarity with Microsoft 365 administration, including Exchange, MFA, and user provisioning.
- Working knowledge of IT hardware, Windows OS, and common enterprise software.

Benefits

What can you expect from us:

- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- Recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs for all stages of life.
- Flexibility program to balance personal and work life.
- Family benefits such as WellnessLine, Agreements and Discounts, Scholarship programs for children, Aid Plans, etc.

Work Hours

Varies upon the needs of the general department.

EEO Statement

RRS Company is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. RRS will also consider qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. RRS Group will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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📌 It Helpdesk Technician (Bogotá)
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