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Contract Type

- Brick and Mortar

Location

- Bogotá - Bogota

Date Published

- 08-02-2024

Job ID

- REF7718F

Company Description

Sutherland is seeking a reliable and detail-oriented person to join us in as Actimize Support Engineer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Job Description

Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy with the customer

Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution

Evaluate documented resolutions and analyse trends for ways to prevent repeated future problems

Develop and document change requests capturing all customer requirements





Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies

Availability to work on a Hybrid model in Bogota (3 days at home 2 days at the office - TK North Point)

Required Experience

- Excellent verbal and written communication skills in English.
- At least 2 year in technical support facing customers and resolving issues.
- Fast learner with ability to educate her/himself on relevant technologies
- Technical development/debugging and diagnosis skills (e.g. coding, scripting, etc.).
- Excellent organizational skills, ability to set own task lists and timelines.
- Ability to work in a team.
- Demonstrated interest and ability to communicate across technology and business boundaries.
- Bachelor's degree in computer science (or equivalent)

Additional Information

We offer you: Undefined term contract with great benefits (Premium healthcare, life insurance, internet bonus, sodexo bonus and much more)

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azpde

📌 Java Applications Support Pipeline (Bogotá)
🏢 Sutherland
📍 Bogotá