Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azpfm

Job Summary

Serve as a senior business analyst specializing in ServiceNow ITAM and ITSM translating complex business needs into scalable platform solutions for an MNC enterprise. Collaborate with cross functional stakeholders in a hybrid work model to optimize asset and service processes enhance governance and improve operational resilience. Domain exposure to cards and payments is preferred.

Responsibilities

- Drive discovery sessions with business and technology stakeholders to elicit detailed requirements for ServiceNow ITAM and ITSM solutions that support enterprise service delivery and asset governance.
- Document current state and future state process flows for asset and service management highlighting optimization opportunities that reduce manual effort and operational risk.
- Translate business requirements into clear functional specifications and user stories for ServiceNow ITAM and ITSM teams ensuring traceability from need identification to deployment.




- Collaborate with ServiceNow platform engineers and configuration specialists to refine solution designs that balance standard configuration with sustainable customization.
- Coordinate backlog grooming and sprint planning activities related to ServiceNow ITAM and ITSM enhancements ensuring that high value items are prioritized and well understood.
- Validate ServiceNow configurations through test case design user acceptance testing support and defect triage ensuring that delivered features meet defined acceptance criteria.
- Partner with process owners in areas such as incident change request and asset lifecycle to align platform capabilities with internal policies and regulatory expectations.
- Analyze data from ServiceNow reports and dashboards to identify trends control gaps and improvement opportunities that inform continuous improvement roadmaps.
- Prepare concise business cases and impact assessments for proposed ServiceNow ITAM and ITSM changes including qualitative and quantitative benefits for the organization.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azpfm

📌 Service Now Business Analyst (Barranquilla)
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📍 Barranquilla