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Job Description

Responsibilities

- Coordination of project management activities, resources, budget control, equipment, and information.
- Develop and maintain project documentation, invoices, plans, and reports.
- Maintain project plans, including schedule and project timeline, team plans, etc.
- Meet targets criteria within the project.
- Identify and manage risks to ensure delivery is on time.
- Lead and motivate project team, coordinating the project team to keep them on track and keeping the project on budget.
- Project cost management.
- Develop and maintain strong business relationships.
- Act as the point of contact and communicate project status to all participants, plan meetings, minutes keeping.
- Cooperate and coordinate with other departments, and third‑party subcontractors, satisfy the needs of different stakeholders over the project lifecycle.

Qualifications

- 3+ years of experience in project management with CCaaS.
- Experience with Genesys Cloud transformations is required.




- Business analytics skills.
- Technical hands‑on experience with Genesys Cloud platform is a plus.
- In‑depth experience with identifying and understanding the user and business needs.
- Master's or bachelor's degree, preferably in Technical and/or Economics Science.
- Strong knowledge of Microsoft Office, Excel (pivot tables, data analysis, etc.), PowerPoint, and Visio.
- Excellent self‑management, planning, organizational, presentation, and analytical skills.
- Attention to detail.
- Perfect communication and interpersonal skills.
- Upper‑Intermediate or higher English.
- Ability to work in a multicultural team.

Benefits

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year‑over‑year reven

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azplt

📌 CX Project Manager (Oriente Antioqueño) (Colombia)
🏢 Miratech
📍 Colombia