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Accounts Receivable Specialist (UK & US Accounts) – Medellín, Colombia

Simpro Group is a integral technology company dedicated to delivering powerful business management solutions that help organizations streamline operations, improve efficiency, and drive growth. This role supports the company's UK and US customer portfolios by driving collections performance, maintaining account accuracy, and contributing to overall cash flow optimization.

Key Responsibilities

- Manage a dedicated portfolio of UK and US customer accounts with full accountability for collections performance and account health.
- Maintain accurate aging reports, payment status updates, and account notes within internal systems.
- Monitor outstanding balances and proactively follow up on overdue accounts.
- Execute structured outreach strategies via phone and email to drive timely customer payments.
- Negotiate payment plans and professionally resolve payment delays or issues.
- Follow established collection cadences, escalation protocols, and internal processes.
- Investigate and resolve billing discrepancies, disputes, and unapplied cash transactions.
- Partner with Billing, Sales, Customer Success, and Implementation teams to remove payment blockers.
- Ensure customer accounts remain accurate, organized, and up to date.
- Escalation & risk management: identify high‑risk or delinquent accounts and escape appropriately when needed.
- Collaborate with leadership and Account Management teams on strategic resolution plans.
- Support risk mitigation efforts through proactive account monitoring and follow‑up.
- Work closely with Account Management teams to align customer communication and account strategies.




- Provide insights into customer payment behavior, ongoing disputes, and potential risk indicators.
- Contribute to process improvement initiatives across the Order‑to‑Cash cycle.
- Meet or exceed key performance indicators related to collections and account performance.
- Support reduction of Days Sales Outstanding (DSO) and aging balances.
- Maintain strong productivity and portfolio management standards.

Qualifications

- 2–5+ years of experience in Accounts Receivable, Collections, or Order‑to‑Cash processes.
- Experience managing international customer accounts, preferably UK and US portfolios.
- Strong understanding of Accounts Receivable processes, aging management, and collections strategies.
- Excellent written and verbal communication skills in English.
- Proven ability to manage account portfolios and consistently meet performance targets and KPIs.
- Experience working with ERP systems such as NetSuite or SAP.
- Familiarity with CRM platforms such as Salesforce.
- Strong analytical, organizational, and problem‑solving skills.
- Ability to work independently while collaborating effectively with global teams.
- Detail‑oriented and proactive mindset with strong time‑management skills.

Benefits

- Competitive salary in Colombian pesos (COP) plus exciting commissions.
- Get paid 35% surcharge on the hourly rate from 7pm–6am according to the shift schedule.
- Private medical insurance.
- Transportation support with home pick‑up service for early shifts starting at 3am.
- Continuous training and mentoring.
- Dynamic rotating schedules: 5:00PM–2:00AM, 3:00AM–12:00PM, 7pm–6am.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azpn2

📌 Accounts Receivable Specialist (Uk & Us Accounts) (Medellín)
🏢 Roca Alliances
📍 Medellín