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GIC Global Integration Service Consultant

Provide service/ support to customers using HCM integration with client's HR system of record on global/regional platform

GUIDING PRINCIPLES
- Responsible for client system maintenance on global/regional level = make configuration system changes on behalf of all countries within his/her regions of responsibility
- Responsible to support also other activities related to client service such as user training delivery, additional after go-live system configuration activities etc.
- Closely co-operate with Global Integration Architect (GIA) on global alignment
- Take responsibility for testing co-ordination within the regions
- Support the GIA in case of any issue/CCR (Customer Change Request) estimates and regional/global implementation activities
- Responsible for consistency message and quality level of service across regions
- Become a regional CS single point of internal contact for any technical discussion topics related to general integration functionality.

TECHNICAL RESPONSIBILITIES
- Monitor Integration errors for live clients




- Proactively react to integration issues
- Support all integration issues related to integration mapping
- Responsible to deliver technical solution for global tickets
- Responsible to set up complex global/regional integration tickets/CCR analysed and designed by the GIA in the system
- Create test cases and cooperate with GTT (Global Testing Team) in regression testing after monthly feature packs
- Keep client specific documentation up to date
- Get trained and knowledgeable on new integration features released by ADP product Get trained and knowledgeable on new integration features released by System of Record
- SOR (SuccessFactors/WorkDay/Oracle)

The tasks to be performed in the Customer Change Request process are as follow:
- Participate on the quotation preparation of customer change requests and support the GIA in analysis and estimating the budget
- After validation ensure modification

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📌 Consultor de Servicios de Integracion (Bogotá)
🏢 Adp
📍 Bogotá