Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azpts

Who are we?

Pronounced "You and I", UENI provides low-cost, easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do to get more visibility, customer leads, and sales.

Working Hours:40h/week. Monday-Friday with one working weekend every 4 weeks. 9am-6pm EST

Salary: $7.50 per hour

Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.

Responsibilities:
- Reach sales & retention targets to ensure the customer experience is maximized.
- Educate our growing customer base in the use of our tools and the technology that backs it up.
- Become an expert in every aspect of our products & be a true advocate for our customers.
- Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency
- Investigate technical issues and provide ideas for fixes.

Job requirements




- Experience in ticketing and/or live chat software is a must (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.)
- Experience working remotely is an advantage
- Strong communication skills, some of our team members are located in other offices.
- Genuine desire to create the best customer journey possible.
- Able to explain complex concepts in easy-to-understand language.

Application Question(s):
- As part of our recruitment process, we request that you record a loom video and paste the link here (maximum 2 minutes), replying to the next question:
Tell us about your previous experience in customer service with multichannel. Give us an example of when you worked with a difficult customer and how you resolved the situation.
- What is your expected monthly compensation in USD as well as your notice period.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azpts

📌 Customer Support Agent Fluent in English (Medellín)
🏢 UENI
📍 Medellín