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Responsibilities:
- Control and reduce third party debt, through proactive management of the assigned trade debtors ledger, to set targets on a monthly basis (DSO, Receivable overdue, Collection ratio, Dispute TAT)
- Define in conjunction with I2C Manager and Revenue Controller collection target according to the process
- Process and distribution of various reports as Trade debtors outstanding balance, Cash flow forecast, dispute report, Bad debt provision and others
- Monitor and record customer account details for non-payments, delayed payments, and other irregularities (disputes)
- Identify overdue portfolio to avoid possible contingencies in the recovery of resources based on the policy of procedures established in NiQ
- Escalate with Revenue Controller and CS to determine actions in conjunction with the commercial area to recover past-due portfolio resources based on internal NiQ process
- Request and support re-invoicing according with client's specifications, follow-up with revenue associate and provide any clarification
- Providing customer service regarding collection issues,
process, and review account adjustments, resolve client disputes and short payments
- Work with commercial teams to ensure all incoming queries are promptly resolved
- Perform other assigned tasks and duties necessary to support the Local Finance / I2C team
- Communicate to internal and external customers in a professional and polite manner at all times
Qualifications
Qualifications:
- Experience in an international company, preferably within a SSC/BPO environment, within Order to Cash or Procure to Pay area.
- University degree (finance, accounting, business, or related field)
- Very good level of English language
- Functional knowledge of MS Excel, SAP, Sidetrade (optional) or other ERP and/or Collection and Dispute Management software
- The ability to cooperate and interact effectively at all levels of the organization
- Very good understanding of customer services
- Accuracy and
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