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Job description

Are you passionate about helping customers succeed in the digital world? Do you have excellent communication skills and a knack for simplifying complex concepts? If so, we want you to join our team at UENI as an Onboarding Advisor. At UENI, we create amazing websites for our customers, and as an Onboarding Advisor, you will play a pivotal role in ensuring that our customers have a smooth and successful start with their websites. Your primary responsibility will be to guide our customers through a 1-hour video call, helping them learn how to use their websites effectively and empowering them to make the most of their online presence.

Two available schedules: Sunday to Thursday OR Tuesday to Saturday. 12pm to 9pm EST OR 11am to 8pm EST

Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.

Responsibilities & Tasks to be performed:
As an Onboarding Advisor at UENI, your duties will include:
- Customer Onboarding:



Conduct 1-hour video calls with new customers to walk them through the features and functionalities of their newly created websites.
- Tailored Guidance: Provide personalized guidance based on each customer's unique business needs and goals, ensuring they fully understand how to manage and update their website.
- Troubleshooting: Assist customers in resolving any technical issues or challenges they may encounter during the onboarding process.
- Education: Educate customers on best practices for website management, including content updates, SEO optimization, and online marketing strategies.
- Feedback Collection: Gather feedback from customers to improve our onboarding process and provide valuable insights to our product and development teams.
- Documentation: Create and maintain onboarding documentation and resources to help customers navigate their websites independently.

Skills & Competencies:
To excel in the role of Onboarding Advisor, you should possess the following skills and comp

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📌 Onboarding Advisor (Bogotá)
🏢 UENI
📍 Bogotá