Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azqb6
In this role, you will be customer facing, collaborating with multiple stakeholders, internal & external, to drive efficient and seamless freight forwarding operations, with proactive engagements, and providing exceptional service to business partners and clients. This role acts as a bridge between customers & DHL network.
Key Responsibilities:
- Issue spot quotes, process orders, organize, book, monitor and track shipments, also facilitate invoicing.
- Proactively identify risks, potential problems, and collaborate with stations to mitigate/resolve, or report to management on events and exceptions, as necessary. Simultaneously send proactive updates to the customer.
- Meet all commitments to the customers in terms of follow-up/ongoing communication.
- Maintain compliance with KPIs, SOPs, and regulations.
- Follow up with DGF operations for booking/schedule/pre-alerts. Validate and share details with the customer.
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.
- Record any customer complaints; solves customer complaints or assigns tasks to other functions as per the process.
- Well versed with Freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end customer.
- Manage and send customer reports.
Required Skills/Abilities:
- Professional experience: 2-3 Years of experience in a similar field (ocean or air transport) as a freight forwarder is required.
- Education: Graduation is required.
- Preferred qualification: Knowledge of freight forwarding, logistics, foreign trade.
- Preferred special professional skills: Knowledge of sea/ocean or air transport.
- Language knowledge: Active knowledge of the English language at least at an intermediate level, both spoken and written, is a must.
- Technical skills: MS Office user-level knowledge is a must; strong Excel knowledge is preferred.
- Business system: (CargoWise1/TMS/OMS
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azqb6