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Yalo
Hi This is Yalo We are on a mission to bring conversational commerce to the world...
Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what you wanted??? Yep... neither do we. That is why at Yalo we are marrying the scale of digital commerce with the personalization and simplicity of conversations to help companies delight their users.
We know that traditional SAAS companies focus on first world problems... we don't Having started in Latin America, our roots are in Emerging Markets and therefore we care about bringing amazing experiences to a population that traditionally has been underserved, such as the small shop owner in Brazil that is ordering online for the first time.
Come Join us in our mission of improving billions of lives through the power of conversational commerce
Your mission?
As a Customer Success Manager, you will play a crucial role in driving customer satisfaction and retention.
You will work closely with our clients to understand their needs, provide tailored solutions, and ensure they maximize the value of our platform. Your proactive approach will help clients navigate and overcome challenges, fostering long-term relationships and driving the success of their businesses. Also, it is important to be aware of the value they are receiving by helping them to build reports and create dashboards with the data team, as well as finding new opportunities within that data to keep growing or improving.
What are the responsibilities for this role?
- Understand and document the value levers of the customers in your book
- Update customer value maps.
- Update customer health dashboards according to the established cadence.
- Work with data teams on their own to build reports that help customers see the value of our products.
- Work with delivery to make sure that the roadmap is on track as well as work closely with the custo
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