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About Us:
At THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.

Our headquarters are in Los Angeles, California, but we are a truly integral company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world’s best talent.

All roles at THE/STUDIO are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection

*The Role:




As a Customer Experience Associate, you will play a pivotal role in ensuring the satisfaction and retention of our valued customers. Your primary responsibility will be to assist customers with all post-sales inquiries related to their orders. This includes addressing edit requests, managing deadlines, resolving order issues, processing claims, and ensuring seamless order management.

What You’ll Do:
- Efficiency and Accuracy:Must accurately process customer orders, ensuring all details are correct and timelines are adhered to. This includes verifying product availability and limitations, pricing, and delivery schedules.
- Customer-Centric Problem Solving:Proactively handle after-sales queries, resolving any order issues such as - edit requests, order status, and claims, with a focus on customer satisfaction. Should be capable of managing complex or sensitive situations with professionalism.
- Data En

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📌 Customer Experience Associate (Bogotá)
🏢 The/Studio
📍 Bogotá