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Network Engineer / Resident Engineer - LATAM
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Reporting to the Service Delivery Leader in Latam region, this is a highly technical role, providing post-sales remote and on-site support of Network products to end-customers in Latam region.
This is a hybrid on-site and remote position and may require additional work hours and on-call support for critical issues.
Responsibilities
The Network Engineer / Resident Engineer will be required to develop and maintain expertise on the products deployed within the customer's network.
- To hold network information gathering workshops with the customer to understand their existing network design and technical requirements for new network deployments.
- To understand the customer’s organizational structure, become familiar with customer's network implementation and support procedures, and help drive to the highest level of network availability and sustainability.
- To carry out testing of new designs,
features, and functionality as required by the customer in a laboratory environment and to help develop implementation plans to ensure proper operation in a live production network
- Validate patches and fixes to operating software that ensure they are implemented and functioning correctly in the pre-production test network and live network.
- Troubleshoot equipment and network problems, initiate and track TAC cases through to problem resolution on pre and post-production issues.
- To track Return Material Authorizations (RMA’s) through to problem resolution
- Analyze network performance in terms of tickets, root causes, common causes, correlation and trends,
- Network inventory and respective SW versions in terms of EoE (end of engineering),
- Analysis of technical bulletins and risks in the client's installed base,
- To produce a written summary report of the status of Design projects, equipm
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azqr2