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At Superstaff, we are looking for a highly motivated and technically skilled Technical Support Analyst to join our Customer Experience (CX) team. This person will be the frontline technical expert, providing essential support to our CRM software users.

We are seeking someone who loves problem-solving, thrives in ambiguity, and is comfortable navigating backend systems and distributed tools like Airflow, GCP, and Kibana. This is not a traditional support role; you will dive deep into technical details to solve complex challenges and ensure our customers' success.

Key Responsibilities:
- Partner with customers directly: Understand their technical challenges, guide them through resolution paths within the app, and help them navigate complex issues with clarity.
- Resolve technical issues: Investigate escalated cases involving app behavior, workflow errors, data integrity, and backend issues.
- Go deep on logs and systems: Use tools like GCP, Datadog, Airflow, and GitHub to trace, replicate, and resolve system behavior.
- Partner cross-functionally:



Collaborate with Engineering and Product to escalate bugs, file tickets, write documentation, and influence roadmap fixes.
- Act as the customer’s technical advocate: Identify trends, pain points, and usability issues that affect product success and surface them internally.
- Document and improve: Build internal playbooks and recommend process changes to reduce ticket volume and improve first-response resolution.

You'll be a great fit for this role if you have:
- Customer Orientation: You understand that solving a customer’s issue means thinking beyond the ticket queue—it means driving product value and clarity.
- Technical Problem-Solving: You are comfortable investigating logs, debugging distributed systems, and understanding job flows and file-based integrations.
- Communication Skills: You have the ability to clearly explain complex technical concepts to non-technical users—both written and verbally.
- Curiosity: You

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azqwa

📌 Technical Support Analyst (Medellín)
🏢 Superstaff
📍 Medellín