Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azsq7

Were looking for a Bilingual Customer Expert to join our team in Bogotá for a Collections Backoffice role. The Collections Back-Office Team supports complex, non-customer-facing collections activities across Mobility and Broadband/Telco accounts. This role is responsible for managing legally sensitive and operationally critical workflows, including Bankruptcy, Litigation preparation, Outside Collection Agency (OCA) support, and Offline Worklist processing. The position ensures compliance with legal, regulatory, and company policies while minimizing financial risk, supporting recovery efforts, and maintaining high service levels across internal and external partners.
· A customer-focused professional who genuinely enjoys helping others.
· A solution-driven thinker who aims to resolve situations efficiently and accurately.
· A clear communicator who can explain information in a simple, friendly, and confident way.
· A proactive problem solver who stays calm and focused in different customer scenarios.
· A responsible and detail-oriented person who handles information with care and discretion.
· A bilingual communicator with advanced English proficiency (B2), ready to grow in a integral environment.




· A team player with a positive mindset and a strong sense of accountability.
Lets Talk About Benefits:
· Work schedules of 42 hours per week designed to support work-life balance
· $100,000 Snacks
· Performance-based bonuses to reward your results and commitment: 15%
· Indefinite-term contract for long-term stability.
· Access to our exclusive Gaming Arena, designed for entertainment and team connection.
· Employee fund benefits that support your financial wellbeing.
This Is What Sets Us Apart:
We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.
At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azsq7

📌 Customer Expert Bilingual ? Backoffice Support On site Bogotá
🏢 Teleperformance Colombia
📍 Bogotá