Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aztww

Job Summary:
Responsibilities:
- Deliver first contact resolution.
- Professionally handle high volume inbound calls in a timely manner.
- Follow specific communication guidelines and escalation protocol while handling calls by topic.
- Identify customer and worksite employee needs, clarify information as needed, research every issue, and provide solutions and/or alternatives for resolution.
- Seize opportunities to gently educate clients and worksite employees on Client’s offerings and online employee portal functionality.
- Build positive and professional relationships, and further impress customers by going the extra mile.
- Must be able to communicate conversations through note taking and shorthand.
- Maintain required documentation for client and worksite employee calls within applicable systems.
- Provides executive leadership administrative support as needed.
- Meet all agent KPI’s including call efficiency, quality, quantity and NPS customer satisfaction scores.
- Treat people with respect under all circumstances, instill trust in others,



and uphold the values of the organization.
- Listen carefully to our customers to ensure appropriate responses.
- Comply and adhere to Auxis operational processes and security policies.
- Must attend all customer service and performance-related scheduled meetings as required.
- Perform other related and administrative duties as assigned.
- Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization and its clients.

Skills and Experience:
- English -Spanish Language (Oral and writing 90 % or higher) (C1 or above)
- 2-3 years of prior Customer Service
- Call Center oriented role required.
- Must work well independently as well as a functional team member.
- Must have a high school diploma.
- Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
- Excel

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aztww

📌 HR Services Analyst (Barranquilla)
🏢 Auxis
📍 Barranquilla