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Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading integral companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting partnerships that drive business success. At Roca Alliances, we help businesses thrive by delivering the right professionals to meet their needs.

This time, we are partnering with a global leader in IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT teams, powered by AI. The company has experienced strong double-digit growth over the years, and it serves a diverse range of industries in over 20 countries, managing more than 15 million endpoints globally.

We believe in being clear about who we are and what we expect. Our success comes from being CONFIDENT, DETERMINED, and RESPONSIBLE.



The people who thrive here are those who go the extra mile for our customers and for their own career growth and financial future.

WHAT WE ARE LOOKING FOR:
We are looking for a Senior Manager - Regional Help Desk Operations LATAM, to lead day to day operations on our newly established, custom facing, Kaseya Help Desk in Medellin, Colombia, with a maniacal focus on delivering innovative, an outstanding, timely response and resolve commitment, and a category leading collaborative experience for our partners. As Senior Manager - Regional Help Desk Operations LATAM, you will play a pivotal role in leading, developing and recruiting our local Help Desk Services team, reporting to the Senior Director the Kaseya Help Desk based in Orlando, Florida. You will be responsible for overseeing the delivery and ownership of a comprehensive and obsessive customer service organization, ensuring consistency, efficiency, excellence and effectiveness in Service Delivery and Operations.

This role is a critical c

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azuis

📌 We Are Hiring a Senior Manager Regional Help Desk (Medellín)
🏢 Roca Alliances
📍 Medellín