Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azup5
About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here
About the role:
- We are looking for a Technical Support Engineer who will be an L2 Technical Support and Assistance in PayU platform and its services, for all company Merchants.
What you will do:
- Manage requests submitted by internal and external clients, related to Technical Support, with the objective of provide final solutions, keeping high customer satisfaction rates.
- Work with other business units, including the Integration team, Product,
and Customer Success/Care, as required.
- Generate Special Reports, according to Internal Customer Requirements
- Contribute to internal and external knowledge bases, providing technical and usability references for employees and customers.
What you need to succeed:
- Computer Science or Engineering required, or equivalent experience.
- 1 - 2 years of experience in customer service/support
- Experience querying/searching databases, SQL.
- Moderate understanding of web technologies, including HTML, JavaScript, PHP and REST WebServices
- Written and Spoken English B2 or higher desirable.
- Problem analysis and solving ability
- Acute attention to detail and accuracy
- Demonstrated strength in achieving great customer experience.
- High energy, self-motived, proactive, goal oriented and enthusiastic
About us
Our Commitment To Building A Diverse And Inclusive Workforce
As a integral and multi-c
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azup5
📌 Technical Support Engineer (Bogotá)
🏢 Payu
📍 Bogotá