Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azuug

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, HR Services (GBSC-Service Desk Operations)

Please attach a copy of your resume in English to expedite the screening process.

Overview:
Mastercard is a general technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone,



everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Role:
- Co-Lead the function with leaders in other regions.
- Formally supervise and coach a team of Service Desk Specialists located across the globe.
- Leads omni-channel strategy delivering support through case management, call center response, chat, escalation paths and continuously optimizes self-service capabilities.
- Oversees KPIs and resource capacity analysis to regularly builds and deploys staffing and process

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azuug

📌 Manager, HR Services (Bogotá)
🏢 Mastercard
📍 Bogotá