Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azv1e

This position is posted by Empresa confidencial on behalf of a partner company. We are currently looking for a Customer Onboarding Manager in Colombia.

In this role, you will be responsible for guiding new customers through a seamless onboarding journey, ensuring they successfully adopt and derive value from a complex SaaS platform. You will act as a trusted partner during the early stages of the customer lifecycle, helping translate business needs into effective system configurations and workflows. Working closely with cross-functional teams such as Sales, Customer Success, Support, and Engineering, you will ensure a smooth transition from purchase to active usage. This position requires strong communication skills, a structured approach to project management, and a customer-first mindset. You will play a key role in shaping first impressions and long-term satisfaction, directly influencing retention and customer success outcomes. It is an excellent opportunity for someone who enjoys combining technical understanding with relationship-building in a fast-paced, collaborative environment.





Accountabilities:
- Lead and manage end-to-end customer onboarding and implementation processes
- Conduct detailed platform walkthroughs and guide customers through setup and configuration
- Communicate onboarding requirements clearly with customers and internal stakeholders
- Educate customers on platform capabilities and best practices to ensure smooth adoption
- Manage customer data migration processes and ensure accuracy and completeness
- Log and track customer needs, feedback, and issues using internal CRM systems
- Collaborate closely with Sales, Customer Success, Support, and Engineering teams
- Build strong relationships with customer stakeholders to ensure engagement and satisfaction
- Identify process improvements and contribute to enhancing the onboarding experience
- Support customers in achieving their operational goals through effective platform usage

Requirements:
- 1–2 year

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azv1e

📌 Customer Onboarding Manager (Colombia)
🏢 Reconocida empresa
📍 Colombia