Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azx25

What we Need
Empresa confidencial is currently looking to hire a Distress Passenger Agent within our Lodging division. This position is located in Colombia. This role receives bookings requirements through multiple methods (ConneX App, email, chat, phone calls, screen printer, walk-ups, etc.) and coordinates resolution with vendors by strictly following Standard Operation procedures. Agents receive phone calls from Distress Passengers Agent tracking desks to address issues and last-minute challenges that Passengers might be experiencing with their layovers. During Massive Irregular Operations, this role works for extended times and under pressure, as Passenger must be placed in rooms in a timely manner from delays or flight cancellations. You will report directly to Operations Manager- EMEA and regularly collaborate with teams/ departments.
How We Work
As a Distress Passenger Agent, you will be expected to work in a remote environment. Empresa confidencial will set you up for success by providing:

Company-issued equipment
Formal, hands-on training

Role Responsibilities





Book hotel accommodations for Passengers
Handle emergency relocations of Passengers that occur last minute
Work closely and in sync with scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect Passengers
Communicate with internal departments and management to resolve problems and expedite work
Monitor and confirm access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to supervisors
Effectively utilize all tools and technology to process, track and report transactions
Accurately register in TA Connections System and applications all reservations information, agreements, approvals and background information relevant for future research and troubleshooting
Source for suitable and compliant hotel markets and cities where American doesn’t have contracted hotels or when contracted hotels are

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azx25

📌 Distress Passenger Agent (Colombia)
🏢 Empresa líder
📍 Colombia