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Were looking for a Bilingual Customer Expert to join our team in Bogotá for a Collections Backoffice role. The Collections BackOffice Team supports complex, noncustomerfacing collections activities across Mobility and Broadband Telco accounts. This role is responsible for managing legally sensitive and operationally critical workflows, including Bankruptcy, Litigation preparation, Outside Collection Agency OCA support, and Offline Worklist processing. The position ensures compliance with legal, regulatory, and company policies while minimizing financial risk, supporting recovery efforts, and maintaining high service levels across internal and external partners.
A customerfocused professional who genuinely enjoys helping others.
A solutiondriven thinker who aims to resolve situations efficiently and accurately.
A clear communicator who can explain information in a simple, friendly, and confident way.
A proactive problem solver who stays calm and focused in different customer scenarios.
A responsible and detailoriented person who handles information with care and discretion.
A bilingual communicator with advanced English proficiency B2, ready to grow in a integral environment.
A team player with a positive mindset and a strong sense of accountability.

Lets Talk About Benefits
Work schedules of 42 hours per week designed to support worklife balance
100,000 Snacks




Performancebased bonuses to reward your results and commitment 15
Indefiniteterm contract for longterm stability.
Access to our exclusive Gaming Arena, designed for entertainment and team connection.
Employee fund benefits that support your financial wellbeing.

This Is What Sets Us Apart
We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in 300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.
Bolsa de trabajo Colombia ofrecemos puesto de Customer Expert Bilingual Backoffice Support para el sector de CallCenter Telemercadeo en la empresa TP de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azxew

📌 Customer Expert Bilingual Backoffice Support On site Bogotá (Bogotá)
🏢 Tp
📍 Bogotá