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JUNIOR ACCOUNT MANAGER
ONSITE MEDELLIN CAMACOL BUILDING
Monday to Friday 700AM to 800PM Within this range, schedules that do not exceed 42H per week are assigned

Job description
The Talent Services Account Manager is responsible for driving client satisfaction through a blend of technical onboarding, product training, and strategic account management.
This role serves as the key liaison between clients and internal teams, ensuring a seamless rollout of recruitment processes and technical solutions while proactively managing ongoing client relationships.

Skills
English C1
13 years of relevant experience in customer service, account management or technical implementation role. Experience in recruitment, ATS, or technical support is a plus.

Responsibilities Essential Job Functions Client Relationship Strategic Account Management
Client Partnership Communications
o Serve as the primary point of contact for strategic clients via phone, email, and virtual meetings.
o Build and nurture longlasting client relationships, maintain communication through routine checkins, monthly account reviews, and scheduled calls.
Customized Support Training
o Conduct product training sessions and customize presentations to address specific client needs and challenges.
o Act as a voice of the customer within the organization, gathering feedback and contributing to product and process improvements.
Recruitment Technical Implementation Support Recruitment Process Oversight




o Oversee endtoend recruitment functions including candidate screening, job and creation approvals, and system setups applications, career sites, adding users.
o Collaborate with internal teams to collect and refine job advertising information, ensuring compelling and compliant recruitment communications.
Technical Setup Troubleshooting
o Manage technical product implementations including ATS configuration, technical troubleshooting, and support related to clientspecific software features.
o Provide tier1 technical support to resolve issues reported by clients or discovered during system testing.
Data Analysis Reporting
o Analyze client data and generate reports that feed into monthly performance reviews.
o Create and present detailed reports and slide decks that outline campaign performance, client insights and actionable recommendations.
Process Compliance Continuous Improvement
o Monitor and ensure process compliance with state laws, job board policies, and organizational standards.
o Identify potential churn risks and develop strategies to optimize client engagement, ensuring continuous process improvement and client retention.
Bolsa de trabajo Colombia ofrecemos puesto de Junior Account Manager para el sector de CallCenter Telemercadeo en la empresa SOLVO S.A.S de Medellín. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azyrs

📌 Junior Account Manager (Medellín)
🏢 Solvo
📍 Medellín