Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azywo

Overview:
We are seeking a Technical Support Representative to provide remote software troubleshooting and support for a company utilizing the ServiceTitan platform.

Key Responsibilities:
Provide remote technical support to users experiencing software or system-related issues.
• Troubleshoot platform errors, configuration problems, and user access issues.
• Assist users with system navigation, workflows, and best practices.
• Support the onboarding and implementation of new users or teams onto the platform.
• Document issues, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex technical issues when necessary while ensuring proper follow-up.
• Collaborate with internal teams to resolve recurring technical challenges and improve processes.
• Maintain a high level of customer service while supporting users in a remote environment.

Required Qualifications:
Previous experience in technical support, helpdesk, or software support roles.
• Strong troubleshooting and problem-solving skills.




• Experience supporting SaaS platforms or business software applications.
• Excellent written and verbal communication skills.
• Ability to clearly explain technical concepts to non-technical users.
• Ability to manage multiple support requests in a fast-paced environment.
• Proficiency with the ServiceTitan platform.

$10 - $12 an hour

About Empresa confidencial

Empresa confidencial is a integral leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-l

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azywo

📌 Technical Support Representative (Bogotá)
🏢 Importante grupo
📍 Bogotá