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Descripción de la empresa

Empresa confidencial is the world’s leading company in inspection, verification, testing, training, and certification. It is recognized as the integral benchmark for quality and integrity, with over 95,000 employees and a network of more than 2,400 offices and laboratories around the world.

Descripción del empleo

We're looking for a Senior Collections Specialist with strong financial skills and a passion for results
Are you ready to play a key role in our Bill to Cash (B2C) team? This position is perfect for someone who thrives in fast-paced environments and enjoys keeping things organized and running smoothly.
What will you do?
- Make collection calls and send follow-up communications to manage outstanding customer payments.
- Focus on aged invoice reports and apply established collection strategies effectively.
- Provide excellent customer service to resolve issues, discrepancies, and open items.
- Accurately document all activities in a timely manner.

Collaboration is key

You'll work closely with cross-functional teams to:




- Maintain up-to-date daily and month-end reports on customer payment statuses.
- Perform account reconciliations and send periodic customer statements.
- Track and follow up on action items with the Accounts Receivable (AR) team.
- Escalate disputes or potential write-offs when needed, while ensuring compliance with Empresa confidencial policies and procedures.

Are you a collections expert? Even better
- As a Subject Matter Expert (SME), you'll support process improvements, lead team trainings, and bring forward new ideas.
- You'll play a key role in presenting financial data—especially related to overdue invoices and aged debt.
- Your ability to manage complex collection cases will help us meet our SLAs and KPIs.

If you're experienced, detail-oriented, and enjoy working in a dynamic environment, we’d love to meet

Requisitos

?️ Key Skills
?‍♀️ Customer Service Excellence
- Active listening ?
- Empathy ?
- Problem-solving ?
- Conflict resolution

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azzd7

📌 Copy of SENIOR COLLECTION SPECIALIST GBS FSSC (Bogotá)
🏢 Empresa líder
📍 Bogotá