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Description
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Empresa confidencial, the Canadian fintech company accelerating the business of clients around the world. Empresa confidencial's modular, versátil and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Empresa confidencial provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Empresa confidencial, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey

Your Mission
We’re looking for an experienced, tech-savvy,



and customer-focused Enterprise Support Specialist to join our fast-growing international team. Reporting to the Enterprise Support Team Lead, you’ll be part of a dynamic environment shaped by the fast pace of the online payments and FinTech industry.
In this hybrid role, you’ll act as a trusted advisor to Empresa confidencial’s Premium and Enterprise clients —serving as the escalation point for various technical issues, improvements, business requirements, and critical incidents. You’ll manage complex support cases via email (Salesforce), chat, and other platforms, ensuring timely and high-quality resolutions.
Your day-to-day will involve investigating technical and payment-related issues, collaborating with internal and external stakeholders, and contributing to process improvements. This role requires strong analytical skills, FinTech expertise, and the ability to work independently while driving results and fostering cross-functional collaboration.
If you’re proact

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📌 Enterprise Support Specialist (Bogotá)
🏢 Importante grupo
📍 Bogotá