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Empresa confidencial is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Customer Service is the primary contact for any customer. The CS is responsible for intercepting shipping orders, keying orders into system, conducting follow-up to requestors/ customers/foreign Empresa confidencial offices. The CS is responsible for all communication between the various departments within the company and its customers in order to solve and support in operational duties, ensuring to growth of volumes and GP and cross selling initiatives. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external reporting.

ESSENTIAL FUNCTIONS:




- Processes orders for shipment received from customer or foreign Empresa confidencial offices.
- Compiles sorts and verifies accuracy of data to be entered.
- Examines records such as bills of lading and related documents of shipments and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer.
- Submit into the system total cost for customer, records or files copy of orders received as requested.
- Drive better overall sales and marketing intelligence/insight into their target assigned.
- Acquire new traffics import, export, and additionally local services; post landing, customs clearance and spot business opportunities.
- Drive new revenue streams through better execution on of their marketing & lead generation campaigns and programs into the target assigned
- Take marketing operational costs out of their business, thus, driving better marketing ROI. Confers with operations clerk to expedite or trace missing or delayed shipments.
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b001q

📌 Customer Service (Bogotá)
🏢 Reconocida empresa
📍 Bogotá