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Our Company
At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.
What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.
The Role:
We’re seeking an Inbound Customer Support Representative. This role is designed for a detail-oriented professional who thrives in a high-volume, ticket-based support environment.
You’ll play a key role in managing guest inquiries, ensuring timely and accurate responses, and maintaining high standards of customer experience across multiple communication channels.
Location: Must be in Colombia – Remote.
Environment: Colombian and International Teams.
Language: Advanced English (B2+ - C1).
Timezone: Monday to Friday – 8:00 AM – 6:00 PM CST.
Contract:



Non-fixed Term Colombian Contract.
Requirements:
- 1-3 years of professional experience in customer service, guest relations, or administrative support, preferably within a multi-unit or franchise environment.
- Demonstrated ability to manage guest feedback systems and platforms and resolve inquiries with professionalism and discretion.
- Prior experience supporting U.S.-based customers in a service industry from an offshore location preferred
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple inquiries simultaneously.
- Strong verbal and written communication skills, with the ability to interact effectively across all levels of the organization.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and customer service platforms.
- Ability to exercise independent judgment in resolving guest issues and following established guidelines and escal

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b00lo

📌 Inbound Customer Service Representative (Colombia)
🏢 Importante empresa
📍 Colombia