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Empresa confidencial is a voice AI platform that helps companies to transform the way they interact with customers using contextual voice assistants and conversational AI.

Empresa confidencial is on a mission to transform the way companies interact with customers.

Role Overview
- As an Account Manager – Expand, you are responsible for growing and retaining existing enterprise customers after they have been acquired.
- Your mission is to maximize Net Revenue Retention through expansion, upsell, cross-sell, and renewals while ensuring long-term customer value.

What You'll Do
- Own a portfolio of existing enterprise accounts.
- Drive expansion and renewal revenue.
- Lead QBRs and value realization sessions.
- Identify growth opportunities aligned with customer goals.
- Manage renewals, pricing adjustments, and contract expansions.
- Partner closely with internal teams.
- Monitor account health and mitigate churn risk.
- Maintain accurate expansion and renewal forecasts.
- Act as the internal voice of the customer.
- Ensure compliance with security and company policies.

Requirements




- 2+ years of experience in Account Management, Customer Success, or expansion sales in SaaS.
- Proven experience growing revenue within existing accounts.
- Strong relationship management and commercial skills.
- Excellent professional communication skills in English.
- Data-driven and execution-focused mindset.
- Ability to manage complex enterprise relationships.
- Ideally based in Medellín, Colombia.

Empresa confidencial Culture

At Empresa confidencial, transparency isn’t just a buzzword—it’s how we do things. We keep information flowing openly and honestly, making sure everyone is on the same page and working towards the same goals. Even in the fast-paced and ever-changing tech world, we never lose sight of the people who drive our growth.

We’re a fully remote team, our async tools let you manage your time in a way that works best for you, while our live meetings are all about connecting, making decisions, and moving forward together.

We’ve

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b00zp

📌 Account Manager – Expand (Medellín)
🏢 Empresa líder
📍 Medellín