Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b01ts

Customer Service Representative – Hybrid
Medellín, Antioquia, Colombia

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:
As a Customer Service Representative, you’ll be part of our Tools & Outdoor team working as a hybrid employee. You’ll get to:
· Effectively and professionally handles all customer inquiries - calls, email, web, and fax transactions to ensure satisfaction, while supporting Empresa confidencial’s Key Performance Indicators (KPIs).
· KPIs measured will include abandonment rate and answer time.
· Acts as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations.




· Consistently improves and manages customer communication flow on promotions and product information. · Updates, maintains, and analyzes customer account profiles.
· Maintains working knowledge of all company products, services, and promotions.
· Assists in training new employees in addition to other duties as assigned by management.

The Person:
You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
· High School Diploma or its equivalent required
· 6 months to 1 years’ worth of experience within customer service and call center environment
· Proficient in Microsoft Office; Excel, PowerPoint, Word. SAP & Salesforce, Zendesk preferred.
· Interpreting KPI’S
· High level of English
· Excellent written and verbal communic

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b01ts

📌 Customer Service Representative (Medellín)
🏢 Sin nombre
📍 Medellín