Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b01xz

Description
- Location: Remote / Virtual
- Job Type: Full-Time
- Salary Range: $1,000 - $1,500/month
- Schedule: Monday - Friday 7:00 am to 4:00 pm PST or 8:00 am - 5:00 pm PST

At Empresa confidencial, we connect top general talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one.
Our client is seeking a Customer Success & Sales Follow-Up Specialist to support their sales team by re-engaging existing prospects and past customers.
This position focuses on building relationships, gathering feedback, and supporting the sales team with valuable insights rather than closing sales.
Responsibilities:
- Conduct friendly follow-up calls and emails with customers who previously received quotes or proposals
- Re-engage past prospects to determine interest in moving forward with their flooring projects




- Ask thoughtful questions to gather feedback about the customer’s experience with the company and sales team
- Document detailed notes and insights from customer conversations in tracking systems
- Categorize leads as hot, warm, or cold based on customer interest
- Flag potential opportunities for the appropriate salesperson to follow up
- Maintain accurate records using spreadsheets or CRM tools
- Provide insights that help improve the company’s customer follow-up process
- Assist in developing a structured outreach process and knowledge base as the role evolves

Requirements
- Strong background in customer service, customer success, or client relationship management
- Comfortable making high-volume follow-up calls
- Experience working with warm leads or existing customers
- Excellent English communication skills (spoken and written)
- Strong listening skills and ability to capture detailed feedback
- Ability to document clear notes and insights f

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b01xz

📌 Customer Success Specialist (Bogotá)
🏢 Importante grupo
📍 Bogotá