Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b02et

Empresa confidencial is a voice AI platform that helps companies to transform the way they interact with customers using contextual voice assistants and conversational AI.

Empresa confidencial is on a mission to transform the way companies interact with customers.
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Own the business relationship and success outcomes for enterprise clients. You'll ensure customers

achieve ROI from our voice AI platform, guide technical implementation teams, and proactively manage

account health to drive retention and growth.

What You'll Do
- Drive customer success and ROI by defining success metrics, tracking adoption, and ensuring clients achieve measurable business outcomes such as call automation rates, cost savings, and customer satisfaction improvements.
- Manage client relationships by conducting regular check-ins, strategic reviews, and ensuring alignment between customer goals and platform capabilities.
- Guide Forward Deployed Engineers by directing FDEs on client priorities, success targets, and implementation strategies to ensure technical delivery aligns with business goals.




- Monitor account health by tracking usage patterns, identifying churn/downgrade risks, analyzing root causes, and developing mitigation strategies with the FDE team.
- Drive expansion and upsell by identifying opportunities to expand voice AI automation across additional call types or departments
- Act as customer advocate by representing client needs internally and ensuring product roadmap addresses customer requirements

What You'll Bring
- 5+ years in customer success, account management, or technical roles in SaaS
- Technical background required with previous experience as solutions engineer, implementation specialist, or similar technical role
- Familiarity with financial services, banking, or collections industry
- Strong business acumen with focus on ROI, metrics, and customer outcomes
- Experience managing churn, renewals, and account expansion
- Ability to guide technical teams while maintaining business focus
- Excel

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b02et

📌 Customer Success Engineer (Medellín)
🏢 Sin nombre
📍 Medellín