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Overview

IS Support Specialist (English & Spanish Speaking)
Location: Remote - Colombia Work Arrangement: Remote
About This Role
Empresa confidencial is looking for a customer-focused and technically adept IS Support Specialist to join our team. In this role, you will serve as the primary point of contact for all technical requests from Empresa confidencial employees, providing exceptional customer service while resolving or escalating a broad range of technical issues. This role requires fluency in both English and Spanish. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you.
Your Role Responsibilities? Here's What You'll Do.
- Respond to work order requests for computer equipment, mobile devices, printers, scanners, desk phones, and audio/video equipment under direct oversight by other team members.
- Troubleshoot, resolve, or escalate work orders for hardware and software errors through various communication channels including phone, email, direct messaging, and in-person.




- Document detailed information regarding work order requests and their resolution to ensure accurate and thorough record-keeping.
- Coordinate with external vendor systems regarding warranty registration, purchases, returns, and repairs.
- Assist with maintaining inventory levels of all hardware equipment, software, and software licenses.
- Comply with all corporate and departmental privacy and data security policies and practices, including Empresa confidencial's Information Systems Security Policy.

Role Essentials
- High School diploma or equivalent; required to complete vendor-specific certifications; up to 5% travel time required.
- Fluency in both English and Spanish (written and verbal); oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact.
- Strong organizational, multi-tasking, and time management skills; ability to thrive in a fast-paced, deadline-driven environment; stron

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📌 IS Support Specialist (Colombia)
🏢 Importante grupo
📍 Colombia