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The Associate Researcher CSR position involves engaging with healthcare professionals for data collection purposes.
Responsibilities include conducting and scheduling research calls. Candidates must be responsive, adaptable, and work well within a team to achieve objectives.
Responsibilities:
- Call and email healthcare providers to invite them to participate in our research
- Schedule research calls according to provider availability
- Take research calls as needed to best serve the provider
- Provide an excellent customer experience with all whom we communicate to
- Follow all documentation and tracking procedures for outreach activities and research
- Participate in Outreach and Research
- Quality Assurance discussions with peers and leadership

? Qualifications
Skills and qualifications - Hard and soft skills:




- 1 year of Customer service experience in a BPO o Call Center
- Proactive performance of assignments and accomplishment oriented
- Excellent written & verbal communication
- Strong interpersonal skills for external research calls
- Strong prioritization and ownership for outreach processes Always looking for ways to create efficiencies and improve processes.
- Organized and efficient conducting daily outreach
- Possess a high user ability with MS Outlook and Excel
- Experienced knowledge with Salesforce (preferred)
- Knowledge with Calendly is a plus
- Comfortable sharing and receiving candidates feedback
- Experience Customer relations experience
- Administrative skills

LI-Onsite

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b02t8

📌 Associate Researcher (Medellín)
🏢 Importante grupo
📍 Medellín