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About the Role
We are looking for a Customer Engagement Manager to join the Physician Specialty Solutions (PSS) team, supporting hospitals and healthcare professionals across the Americas, with a primary focus on U.S. accounts and additional support for Latin America.
The position plays a critical role in ensuring customers realize maximum value from Elsevier’s PSS portfolio by driving adoption, usage, retention, and long‑term satisfaction. The role acts as a strategic partner to Account Managers, customers, and internal stakeholders, with a strong focus on renewals, usage optimization, and value demonstration rather than new business sales.
The position will work closely with dedicated U.S. Account Managers (approximately 80% of the role) and provide additional support to LATAM accounts (approximately 20%).

Key Responsibilities
Customer Engagement & Value Realization
- Increase awareness of the capabilities and value of Physician Specialty Solutions among healthcare professionals, medical information specialists, and hospital stakeholders.




- Demonstrate the value of PSS solutions within the context of hospital strategic and quality objectives.
- Serve as a trusted point of contact for customers, supporting them in understanding, adopting, and maximizing the use of PSS platforms.
- Conduct remote customer trainings, train‑the‑trainer sessions, and occasional onsite trainings for large or strategic accounts.
- Organize and deliver customer communications related to product updates, new features, and best practices.
- Leverage AI‑powered analytics and digital health tools to proactively identify customer needs and optimize the customer experience.

Usage Analytics, Performance Monitoring & Reporting
- Monitor usage and product performance, establishing and promoting best practices for platform adoption.
- Analyze user behavior (e.g., number of users, frequency of use, feature adoption) to assess whether customers are extracting full value.
- Develop and implement mit

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b02y6

📌 Customer Engagement Manager, Physician Specialty Solutions (Colombia)
🏢 Importante empresa
📍 Colombia