Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b039i

Requisition ID: 254157

Thanks for your interest in ScotiaGBS, the best campus in Bogota.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

Purpose
Contributes to the overall success of the Learning Operations / Learning Solutions / GHR Operation globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

•Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
•Serves as first point of contact between employees and various learning teams and business partners to solve employee’s cases received through ASKHR & keeps up to date on learning processes and policy to ensure employee cases are addressed accurately.
•Pulls case management case reports,



identifies trends to find root causes and proposes approach to management to minimize inquiries
•Seeks opportunities to collaborate within and beyond one’s own department building an internal network to advance Learning Operation’s goals.
•Advises Learning COE teams and Operations peers of areas of opportunity and proposes solutions to keep integrity of the LMS content.
•Possess deep knowledge of learning programs and a high degree of proficiency working with the (LMS) Learning Management System and the Case management system.
•Configurates learning items in me@sb, sets up programs and curriculum following established standards.
•Understands Learning Operations processes and governance to resolve learning inquiries and issues raised by employees.
•Supports the lifecycle of the General Mandatory Learning Programs by solving, escalating and directing inquiries from employees
•Helps maintain the HR Solutions Matrix to ensure ASKHR triage process is efficient
•Understand how the

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b039i

📌 Learning Operations Consultant (Bogotá)
🏢 Empresa reconocida
📍 Bogotá