Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b07c6

Position Summary:

As a Technical Support Specialist at Empresa confidencial, you will play a crucial role in ensuring the seamless integration and ongoing support of our platform for Shopify brands. This position involves completing onboarding tasks for merchants, requiring front-end development on Shopify storefronts using HTML/Liquid, CSS, and Javascript. You will be responsible for tasks such as installing Empresa confidencial widgets, performing feature setup steps, customizing widgets, and addressing front-end bugs. Collaboration with other support team members, adherence to coding practices, and contribution to documentation are integral to this role.

How you’ll create impact:

Technical Support:
- Provide responsive and effective chat and email support to merchants during onboarding, post-installation, and ongoing maintenance phases.
-Complete onboarding tasks for merchants, involving front-end development on Shopify storefronts (HTML/Liquid, CSS, Javascript).
-Install Empresa confidencial widgets on storefronts and perform feature setup steps, including SEO optimization and integrations with other apps.




-Fulfill post-install and maintenance tasks for merchants.
-Customize Empresa confidencial’s widgets, install extra components, and investigate front-end bugs.
-Follow Empresa confidencial's guidelines and coding practices to ensure high-quality work.
-Maintain a high standard of work quality for yourself and your peers.
-Actively solicit Empresa confidencial app reviews from satisfied customers.

Team Operations:

-Assist other support team members with their questions and tasks when applicable.
-Contribute to the maintenance of the internal technical documentation.
-Escalate incidents to the proper team members/teams as necessary.

Product Feedback and Industry Awareness:

-Collaborate with the development team to communicate customer feedback and identify potential product enhancements.
-Stay informed about industry trends, best practices, and emerging technologies to provide proactive and innovative support to merchants.

Cross-Functio

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b07c6

📌 Technical Support Specialist (Colombia)
🏢 Empresa reconocida
📍 Colombia