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Accountabilities

• Leverage PCM Tools capabilities to proactively detect anomalies, optimize performance, and support root cause analysis.
• Collaborate with application and infrastructure teams to integrate PCM Tools across services and environments.
• Develop Python/Salt scripts to automate monitoring tasks, data extraction, and alerting workflows.
• Integrate monitoring tools with CI/CD pipelines and ITSM platforms for streamlined operations.
• Work together with product owners, scrum masters, developers and testing teams (both cross-functional and multi-country teams) to perform gap analysis, observability assessment and monitoring requirements validation.
• Collaborate with multiple technology groups and vendors to ensure that the applications, integrations, infrastructure, and security architectures are designed to meet evolving business requirements.
• Ensure that our deliverables meet standards for reliability, scalability, performance, and availability, and align with the Bank’s Technology roadmap.




• Propose technical solutions and strategies for major applications and technology initiatives, aligning them to the technology roadmap to support GTEP’s digital plan.
• Work closely with other engineering departments on production releases and facilitates resolution on impacts on various projects/enhancements.
• Create process lifecycle documentation (guides, KB articles, incident playbooks) related to Monitoring Tools, including end-to-end process map.
• Independently investigate ad-hoc issues, propose different options, and drive issue resolution.
• Effectively communicate release status and appropriately escalate impediments/risks.
• Coordinate and run planned and unplanned production implementation.
• Contribute to a collaborative team environment by information sharing and team cooperation.
• Be accountable on the execution of day-to-day project and task-oriented work efforts and meeting project expectations for established time, cost and specification def

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📌 Systems Reliability Engineer (Bogotá)
🏢 Importante Empresa Del Sector
📍 Bogotá