Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b0ada

Empresa confidencial is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Empresa confidencial wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Empresa confidencial team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.

We are seeking a proactive Remote Dispatch Agent to join our team. In this role, you will be instrumental in managing delayed and failed deliveries, coordinating with delivery partners, and ensuring prompt resolution of issues. You will work with cloud-based tools—including delivery company portals, internal dashboards, HubSpot,



and Slack—to provide real-time support and escalate issues as needed. This position primarily covers the later shifts during lunch and dinner, ensuring optimal dispatch operations during high-demand periods.

What You'll Do:
- Proactive Dispatch Management: Monitor and manage delayed and failed deliveries, taking immediate steps to address issues and communicate with stakeholders
- Coordination with Partners: Work closely with delivery drivers and third-party delivery partners using company portals and internal dashboards to ensure timely resolutions
- Multi-Channel Communication: Use HubSpot, Slack, email, and phone to coordinate and follow up on delivery issues, ensuring all stakeholders are informed
- Issue Escalation: Identify systemic issues affecting delivery operations and escalate them to the appropriate teams for long-term solutions
- Documentation: Maintain detailed records of dispatch activities, evidence collection, and issue resolution to support operationa

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b0ada

📌 Dispatch Agent (Área metropolitana de Bucaramanga)
🏢 Empresa reconocida
📍 Área metropolitana de Bucaramanga