Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b0cj0

Location: Remote (Work from home), Weekends OFF

*Applicants from Latin American and the Philippines are welcome to apply.*

*Only resumes in English will be accepted.*

*About Us:*

*Empresa confidencial Inc., a dynamic education technology startup based in Carlsbad, California, is making waves in the industry. As featured on ABC 10 News and the San Diego Business Journal, we're a team of innovators responding rapidly to customer needs, poised to lead significant changes in the 21st century*

*Empresa confidencial just snagged the Tech & Learning Best of Show Award Our agentic AI-driven platform is changing the game—helping PreK–12 educators and students team up to build inclusive, standards-aligned, and future-ready curriculum like never before.*

Position Overview:

As a Customer Support/Customer Success at Empresa confidencial Inc, you'll play a crucial role in providing high-level technical assistance to our SaaS software users. Your responsibilities will extend beyond conventional support,



involving collaboration with our customers to enhance their experience and address complex challenges. This position is designed for individuals with a proven track record who aim for career progression into supervisory roles and contribute to solving complex problems.

Roles & Responsibilities:
- Master our product to deliver comprehensive Onboarding/training (Previous training/ Account management experience is a PLUS).
- Manage inbound and outbound calls with a focus on maintaining a customer satisfaction rating of 9.0 or higher.
- Identify and escalate priority issues according to customer specifications.
- Provide client support via email and phone, offering troubleshooting and solutions.
- Guide users with simple, step-by-step instructions.
- Document technical issues and solutions to provide valuable feedback to developers for product enhancement.
- Collaborate across departments for effective travel coordination and scheduling.

Who You Are:
- Previous Customer Support Experience (2+

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b0cj0

📌 Customer Support/Success Rep (Colombia)
🏢 Importante grupo
📍 Colombia