Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b0fob

Bayer es una compañía integral con competencias centradas en los campos de las ciencias de la vida de la salud y la agricultura. Sus productos y servicios están diseñados para beneficiar a las personas y mejorar su calidad de vida. En Bayer tienes la ocasión de ser parte de una cultura en la que valoramos la pasión de nuestros colaboradores por innovar y darles el poder de cambiar.

Customer Solutions and Experience Manager

Your Tasks & Responsibilities:
Convert the customer experience components to divisional, functional, operational tactics, and customer experience improvement.
Continuously monitor customer experience and interactions across O2C product and service offerings in close alignment with Business Divisions.
Connect and engage with key customers to have insights, understand their models and expectations to provide feedback to our operations.
Lead the customer service excellence program to be a reference in the HealthCare Sector and identified as preferred supplier of our customers.




Key partner in all G2M of the Businesses divisions to identify efficiencies strategies, not only achieving efficiency improvement but also delivering according to customer expectations and KPIs.
Develop and continue the customer collaboration program for top customers and ensure alignment with divisional strategies.
Regional and Integral partnership for the alignment of the Bayer
Develop dashboard visibility of Service as Measure by the customer.
Guide and partner with business and Service Delivery Management to develop continuously functional competencies of local and SSCDN to exceed customer expectations.
Deliver all the O2C operative needs meeting the area and business targets, focusing on delivering the efficiency and service expected by the customers.

Who You Are:
EDUCATION:
University professional degree in Industrial Engineering, Business Administration, Supply Chain Management or equivalent. MBA or Project Management
Post-graduate studies /Pre

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b0fob

📌 Customer Solutions And Experience Manager Bogotá (Colombia)
🏢 Bayer
📍 Colombia