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About Roca Alliances Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companies.We partner with innovative organizations worldwide, helping them scale high-performing teams through strategic and tailored recruitment solutions.This opportunity is with Simpro Group, a global technology company dedicated to delivering powerful business management solutions that help organizations streamline operations, improve efficiency, and drive growth.Simpro Group is recognized for its customer-centric culture, innovation-driven mindset, and commitment to long-term client success.? About the Role We are looking for a Manager of Account Management to lead, develop, and scale our Account Management function.In this role, you will play a key part in retaining and growing our regional customer base by ensuring customers receive exceptional value, support, and strategic partnership throughout their journey with Simpro.You will lead and empower a team of Account Managers to build strong, long-term customer relationships while driving commercial growth and customer success outcomes.Partnering closely with cross-functional teams, you will help shape account strategies, optimize processes, and deliver a consistent, high-quality customer experienc.Key Responsibilities ● Collaborate in the development of the Account Management strategy to drive revenue, improve customer experience and reduce churn and cancellation.● Empower the team of Account Manager's to have the most impactful interactions with customers within their segment.● Develop and execute strategies per customer segment to maximise the value Simpro's customers get from the platform.● Analyse customer (and other) data to monitor team performance and measure the effectiveness of the Account Management strategy.● Help scale and further shape Account Management team to drive the team metrics.● Encourage and lead collaboration between internal teams.● Represent Simpro for customers,



both with executive sponsorship and customer frustrations.Requirements ● Extensive experience managing Account Management or Sales teams as well as senior leadership experience (e.G as Head of or Director of Customer Success/ Account Management team), preferably in a SaaS business.● A strategic mindset and ability to build and maintain business insight.● Demonstrable experience of owning and delivering on commercial goals, which has resulted in customer growth and retention.● Excellent people management skills and experience building highly effective teams.● The ability to create a strong and positive team culture (conducting regular 1-1s and team meetings, ensuring decisions, plans, goals are shared, and that issues are resolved in a timely manner).● Exceptional customer relationship skills, with the ability to develop and build profitable and successful working relationships with executive stakeholders.● Excellent interpersonal skills (self-awareness, empathy, approachable conflict resolution, negotiation, and influencing skills diplomacy, tact etc.) and the ability to collaborate effectively across teams.● Empathy for customers along with passion for revenue and growth.● Strong analytical skills and a process-oriented mindset.● Be tech savvy and have a genuine interest in software and products.●? Commited to work on Night Shifts with our customers through dynamic rotating schedules between 5:00 PM – 2:00 AM and 3:00 AM – 12:00 PM.Benefits ? Competitive salary in Colombian pesos (COP) + Exciting Commissions ? 35% surgcharge on the hourly rate from 7pm - 6am ? Private medical insurance ? Be part of an international environment supporting integral Account Management and work with our customers through dynamic rotating schedules between 5:00 PM – 2:00 AM and 3:00 AM – 12:00 PM .? We take care of you, to support your comfort and safety, we provide transportation during the following schedules:
- Home drop-off service after late shifts ending at 2:00 AM
- Home pick-up service prior early shifts starting at 3:00 AM ? Continuous training and mentoring ? Opportunity to work with a leading global IT company

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b0xik

📌 Manager Of Account Management (Medellín)
🏢 Roca Alliances
📍 Medellín