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Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we're helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryDirector, Learning & Development (Delivery and Operations)OverviewLead the general Learning Operations team responsible for logistics, scheduling, communications, and delivery of learning programs across all modalities.Translate strategic learning plans into operational workflows, tools, and delivery processes.Partner with Academy Leads, SMEs, facilitators, business stakeholders, and vendors to ensure program delivery meets quality and timing expectations.Establish and maintain scalable systems and tools that support scheduling, reporting, and learner communications.Drive continuous improvement through metrics analysis, feedback loops, and process optimization.Serve as the escalation point for delivery-related issues, risks,



and blockers.All About YouDemonstrate deep expertise in learning program operations, delivery logistics, and stakeholder coordination.Be experienced in leading and developing general, high‐performing operational teams.Bring strong project management, planning, and organizational capabilities.Be fluent in the tools and platforms that support enterprise L&D; operations (e.g., LMS, scheduling, communications, dashboards).
Have experience navigating complex, matrixed environments with multiple stakeholders and overlapping initiatives.Be a collaborative partner and effective communicator with a passion for creating excellent learner experiences.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1jh4

📌 Director, Learning & Development (Delivery And Operations) (Bogotá)
🏢 Mastercard
📍 Bogotá