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ResponsibilitiesEnsure all requests, incidents and queries are triaged in Service Management tool within agreed SLAsEvaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutionsPerforming requirements analysisDocumenting and communicating the results of your effortsWorking closely with clients, technicians, and managerial staffEnsuring solutions meet business needs and requirementsPerforming user acceptance testingQualifications and ExperienceExperience working with customersExperience with SQL or MS Excel for data processing or reportingVery good analytical thinking focused on detailsStrong written and verbal communication skillsHigh knowledge of English language (>70% Level)Capable of identifying trends and using statistics to interpret dataOrganized, methodical and structured approach to work,



attention to detailsAbility to evaluate the current environment, gather needs, and propose a recommended CM solutionCuriosity and business acumenSelf-starter and drivenBasic understanding of how the Internet works, (Servers, Packages, IPs, Clients, etc.)Additional InformationDesirable skillsWindows or Linux administrationPrevious experience in analyst positionsSome technical skills and understanding of the software development lifecycleUnderstanding of developing languages such as VBA, C++, Python, JavaDatabase Administration SQLDesign/architect skills: Ability to define and design CM standards for the technologyExperience of working with IT customer service, support operation and project managementKnowledge of SLA structure
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1k2z

📌 Am Analyst (Bogotá)
🏢 Endava
📍 Bogotá