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Operations Manager
Location:
Bogotá D.C.
Employment Type:
Full-Time | On-Site
About the Role
Are you ready to drive operational excellence in a fast‐growing coffee franchise?
We're seeking a dynamic Operations Manager to lead the charge in ensuring our Qargo Coffee locations thrive.
This isn't just a job—it's an opportunity to shape the success of our franchise network by overseeing store openings, optimizing operations, and delivering an exceptional customer experience.
We need someone who's hands‐on, thrives in a fast‐paced environment, and excels at building strong relationships with franchisees and teams.
If you're passionate about the food and beverage industry, have a knack for problem‐solving, and want to make a tangible impact with a brand like Qargo Coffee, this role is for you!
What You'll Be Responsible For
Multi‐Store Leadership & Daily Operations
Lead, coach, and hold accountable multiple Store Managers to ensure smooth daily operations
Establish operational discipline, consistency, and ownership across all locations.
Ensure stores execute to Qargo Coffee standards every day, not just during audits.
Sales Growth & Performance Improvement
Drive sales growth through operational excellence, service standards, and execution.
Identify gaps in performance and implement corrective action plans.
Coach teams on upselling, service flow, speed, and customer engagement.
Hands‐On Field Leadership
Work directly inside stores, training, coaching, fixing issues in real time.
Step in when needed to demonstrate proper execution, service, and procedures.
Build credibility with teams by leading through action, not theory.




Store Openings & Business Launches
Lead and support new store openings from pre‐opening to post‐launch stabilization.
Ensure systems, staffing, training, and operations are fully ready for opening day.
Set stores up for immediate operational and financial succes.
Standardization, Culture & Customer Service
Translate Qargo Coffee's values and culture into standardized customer service nationwide.
Create, implement, and enforce SOPs, training programs, and service standards.
Ensure every customer experience reflects the brand, no matter the location.
Communication Systems & Reporting
Build and manage a clear communication system between operations, store managers, and leadership.
Ensure issues, data, and feedback flow quickly and accurately.
Track KPIs, prepare reports, and drive accountability across the network.
Problem Solving & Operational Control
Resolve operational challenges quickly, staffing, supply chain, service breakdowns, or compliance.
Maintain control under pressure and keep stores running at a high level.
Who You Are
5+ years of operations leadership in food & beverage, retail, hospitality, or franchising.
Proven experience opening and running successful multi‐unit businesses.
Strong background leading multiple store managers.
Deep understanding of customer service, speed of service, quality control, and sales drivers.
Strong communicator who can inspire, correct, and align teams.
Highly organized, disciplined, and execution‐focused.
Advanced English (C1/C2).
Proficient in Google Workspace, Excel, POS systems.
Willing to travel frequently for store openings and field support.
Valid U.S. visa required.
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1k9x

📌 Operations Manager (Bogotá)
🏢 Qargocoffee
📍 Bogotá