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Bilingual Customer Service Representative - English B2+ Monday to (rotating Saturdays)Office hours (day time) USA Client Time zone CSTOnsite - Dirección: CRA ********Q OFICINA 306 EDIFICIO ZIMMA, BogotaWe are Sworkz, a nearshoring company headquartered in Miami, FL.
with operations in Colombia.
Launched in November ****, our long-term goal is to match US businesses' growth with positive impact.
In Sworkz you'll find more than a workplace!
We promote a creative environment where all ideas are welcome, leaders are eager to help you grow and co-workers will support you every step of the way.ResponsibilitiesManage incoming phone callsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints,
and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customersRequirements and skillsProven customer support experience or experience as a Client Service RepresentativeStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diplomaWhat we offerInclusive environmentSalary at 2,800,000 COP with contrato indefinidoDaily SNACKFood and transportation Bonuses (200,000 COP more fixed monthly )Health Insurance Coverage (Plan Complementario Sura or EMI) Gym Membership & active restProfessional and Personal Growth OpportunitiesTipo de puesto: Jornada completaSalario: $********* - $********* al mes
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