Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1lpg

Position Summary: We are seeking a Zendesk Implementor to lead the end-to-end design, configuration, and deployment of Zendesk environments for our clients.
This role goes beyond administrative support — it requires a technically skilled professional who can architect scalable solutions, develop custom integrations, and leverage data to drive operational excellence across CX systems.
The adecuado candidate has a strong technical foundation, proven experience implementing Zendesk for complex organizations, and the ability to translate business needs into efficient, automated workflows.Key ResponsibilitiesLead full-cycle Zendesk implementations, including discovery, design, configuration, testing, and go-live supportArchitect scalable workflows across multi-brand, multi-language, and multi-channel environments (Support, Talk, Chat, Guide, Explore, Sell)Develop and manage business rules, triggers, automations, SLAs, and custom roles aligned with client goalsCreate integrations between Zendesk and third‐party platforms (CRMs, ERPs, analytics tools) using APIs, webhooks,



and middleware tools such as Zapier or WorkatoBuild or customize internal Zendesk Apps through the Zendesk App Framework (ZAF)Partner with cross‐functional teams to map business processes, ensure data accuracy, and drive operational efficiencyDesign and maintain KPI dashboards and reporting structures in Zendesk Explore, Looker Studio, or related BI toolsProvide training, documentation, and post‐launch optimization to ensure sustained performance and adoptionStay current with Zendesk feature updates and industry best practices to continuously enhance implementation standardsRequired Skills/AbilitiesAdvanced English proficiencyDeep expertise across Zendesk Support Suite (Support, Talk, Chat, Guide, Explore)Proficiency with JavaScript, JSON, Liquid markup, REST APIs, and related development toolsStrong understanding of data architecture, reporting frameworks, and syst
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1lpg

📌 Zendesk Expert Implementer (Bogotá)
🏢 Horatio
📍 Bogotá