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Customer & Product Support Representative – Remote – Medellin, ColombiaThe JobAs a cross‐trained Technical Product Support Specialist and Customer Support Representative, you'll be part of our Dealer & PSS Customer Support team and Tools & Outdoor team, working in a hybrid or remote capacity.
You'll get to:Communicate with customers, primarily by phone, in a professional manner.Answer customer questions concerning assembly, operation, repair, and maintenance related to residential units, including riding lawnmowers, zero‐turn lawnmowers, walk‐behind lawnmowers, hand‐held products, snow throwers, and tillers.Respond to inquiries regarding shipping and delivery, product registration, order tracking, credit/return statuses, missing parts, and general customer and end‐user/consumer complaints related to equipment and parts.Answer consumer questions regarding engine, transmission, and other component tear‐down and troubleshooting.Document all customer, product,



and call type information into the CRM while on calls.Utilize parts look‐up programs and company‐provided resources effectively.Meet departmental established quality metrics and sales goals while providing a first‐class customer service experience.Utilize up‐selling and cross‐selling techniques to meet customer needs.Perform daily 6S activities, such as housekeeping, maintaining an organized and safe work area, and completing appropriate paperwork/check sheets.The PersonYou love to learn and grow and be acknowledged for your valuable contributions.
You're not intimidated by innovation.
You have:Bilingual: Fluent in both English and Spanish.The ability to read and interpret documents such as owner's manuals for operation, assembly, and ba
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1lsf

📌 Customer & Product Support Representative (Medellín)
🏢 Stanley Black & Decker
📍 Medellín